Delivery charges and times
We know delivery can end up being an expensive part of your order so we try and keep it as low as we can.
We offer several different delivery options for you to choose from when you order depending on how quickly you need your items.
Unless you are ordering blanks all our products are printed to order so delivery times are counted from the day of dispatch not order.
If you are ordering blanks allow 2 days for fulfilment and then your delivery option.
For printed promotional items allow 7-10 days for production and then your delivery option.
For printed literature and stationery allow 5-7 days for production and then your delivery option.
If products require a longer production time it will be stated in the product details.
If you need your order for a particular date, don't hestitate to contact us before you order so we can let you know if we can meet your deadline.
Our delivery options are:
Free Collection - Available to local customers
Standard Shipping - 2-3 days, dispatched via Myhermes with tracking £3.75 (plus vat)
Express Shipping - Next working day - dispatched via courier, with tracking available £7.95 (plus vat)
If your order is very large or heavy we reserve the right to increase the delivery costs but we will contact you before hand and let you know.
We can deliver worldwide please contact us before you order.
Proofs, returns and faults
We print 90% of our orders in house so we can keep our eye on the quality of the finished product.
We understand that sometimes it can go wrong, so just in case, this is what you need to know.
If you supply artwork to us for your order we will proof it back to you so you can check it is all ok and good to go. Make sure you check the proof carefully, any mistakes or errors on supplied artwork are your responsibility and you should make sure you let us know if anything is wrong at the proofing stage. Your items will be produced to match your proof as approved.
If we are producing your artwork we will send a visual for approval where you can make any changes before your final proof is submitted.
Colours are as accurate as the web and proofing process allows. If you need a specific colour, please request a sample. If you require a printed sample you can order one prior to your main order at single unit rate, plus delivery.
We try to use the best quality products for all our orders but occasionally we do get faults in garments or on stock. Most of the time it is caught in the print process but if we miss one and it gets all the way to you then let us know straight away.
• Faulty garments should be returned unworn with tags if appropriate.
• Faulty items should be returned unused in original packaging.
• Report any faults or damage within the first 48 hours after delivery, send us photos if possible.
A returns label and instructions will be emailed to you along with a return postage label from our couriers MyHermes who have drop off locations across the country, we will let you know the closest one to you.
On receipt of the goods we will either, fix, refund or replace the item and return it back to you as soon as we can. We cannot refund or replace garments that have been worn or washed. Most of our garments come with care instructions to give you the longest lasting print result.
General returns Blanks - If for whatever reason you are unhappy with your purchase you can return it to us for a refund less the cost of the original delivery. We recommend you use a courier with tracking services to return your order. Once we have received it and its been checked against your return claim we will refund the product cost.
Printed Merchandise - If you are unhappy with printed items then you need to contact us in the first instance to let us know the problem. Once personalised we will not refund printed items due to incorrect size or colour choice unless the error has been made by us in production after approval of proofs. We will not be able to refund incorrect prints if the artwork has been supplied and approved by you. But give us a call first so we can do our best to help you get the perfect product.
Damage - If your order is damaged in transit please let us know within the first 48hours. Send us photos if possible so we can arrange for any replacements. A lot of our products are fragile, and while we do try to package them as well as possible its very hard to control them once they are passed to the couriers.